Do you have Pre-sales Questions?

If you still need answers, get in touch with us by email.

Yes, we will issue a full refund within 15 days from the date of purchase for sound reasons from you such as: the theme you purchased is malfunctioning, corrupt or does not work as claimed AND you are getting mediocre support. There are some circumstances that you will not receive a refund. Read more at refund policy

To upgrade from Free to Premium version, please deactivate and delete an free version of a theme and install the downloaded from speciatheme.com file. No data will be lost. Your all data will stored in yourn WordPress, you need only small setup.

During the first 5 days of purchase date, customers can easily upgrade their license by paying difference. In this case drop us a line using this Contact Us form and ask to change the license.

Nothing. Your website will continue to work after your subscription expires, however, you won't be able to access theme updates and support.

Having issues when trying to login? Try to reset your password, automatic reply can go into your Junk/Spam folder. Alternatively, drop us an email using this Contact Us form and we will be right back to you.

The main payment gateway is to purchase a product on Specia theme using your credit card supported by Visa, MasterCard, AMEX or Discover using 2Checkout.

Alternatively users may purchase a product using PayPal.

Please note that Specia theme does NOT store credit/debit card numbers, any additional information connected with card holder, nor do we share customer details with any 3rd parties.

For privacy-minded customers Specia theme guarantees 100% safety of any transaction. We use HTTPS protocol, which is the most trusted web security protocol on the Internet.

Yes, you can pay using PayPal. We are using secure 2Checkout payment method by which you can pay us using PayPal or All Major Credit or Debit Cards

In this case we shall suggest to contact us using this form. Alternatively you can try to contact your card issuer or pay using PayPal

Specia Themes employs an annual support subscription at the rate of the purchased product for continual access to support, forums, theme updates and the account.

The annual subscription was employed to create a sustainable business for Specia Themes, so that we may continue providing our services to you for years to come. There is no obligation to continue the subscription, and you may cancel at anytime. Canceling the subscription will result in suspended access to your Specia Themes account a year from the purchase date or from the last successful renewal.

This is outlined on the theme sales page, in our terms and conditions and throughout the site. If you have an issue regarding a subscription renewal, please contact us directly, and we will be happy to answer any questions.

Log-in to https://member.speciatheme.com/my-account/ You should find the list of your products. If the list is empty or you can't find the product you purchased lately, please inform us using this Contact Us form